Top 10 firms ranked by investor satisfaction
![The firms that make clients the happiest face a challenge in getting millennials to stick with them.
That's the key takeaway from J.D. Power's <strong><a href=](https://s32566.pcdn.co/wp-content/uploads/2019/10/FREE_403009999_PH_1_DQJPLBSBQHGC.jpg.optimal.jpg)
The firms that make clients the happiest face a challenge in getting millennials to stick with them.
That's the key takeaway from J.D. Power's 2018 U.S. Full Service Investor Satisfaction Study.
The survey also identified out what hard-to-please millennials are going to demand as they come to dominate the marketplace — lots of personal interaction, not just high-tech tools.
Financial firms were ranked based on a December survey of 4,419 investors who work with financial advisers for at least some of their investments. Firms were measured on a 1,000-point scale based on how they fared in categories including account information, investment performance, firm interaction, product offerings, commissions and fees, information resources and problem resolution.
Click through to find out which firm took the top slot for overall investor satisfaction.