Best online brokers for 2021
Best online broker for customer service – Charles Schwab
Ranking: 4.3
Reasons: quick response time, knowledgeable personnel
Pros:
Short wait times for phone customer service
Live chat is available 24/7
Over 300 branch offices are available for in-person support nationwide
Cons:
Unlike some other brokers, users must navigate an automated menu when calling support
Not all departments are available via the chat channel
Message center is not optimized for general inquiries