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Resolving complaints shouldn’t require acrobatics

Sometimes I wonder how our corporations lead the world. Seriously, are foreign companies even worse at customer service than ours?

Health care plan makes for interesting reading

I like to read important proposed legislation. Actually, I don't so much like it — the text is often mind-numbing — but I make myself do it because I think that it is important.

Time to abolish quarterly earnings estimates

The Securities and Exchange Commission should immediately accept one recommendation of a bipartisan panel established by the U.S.

Monday Morning: Advisers should take a cue from physicians

Financial planners should consider themselves financial physicians and pattern their services on those of doctors, according to Meir…

Monday Morning: Service promises to time market shifts

Market timing has figured prominently in news reports of the mutual fund scandals in the past few weeks,…

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