How to respond to the unexpected call from a recently widowed client
Follow these six steps to make sure you adequately address the needs of grieving clients
Imagine that you get a call from the wife in a middle-aged client couple you enjoy. She chokes back tears as she tells you her husband has just died after having a massive heart attack. What do you say?
Though no one can be totally prepared to hear such news, your response is crucial. If you effect
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